Using Celigo’s Merchant Connector, online merchants can leverage their existing NetSuite investment by selling the same products that are managed in NetSuite on various third-party ecommerce and marketplace platforms. The result is a fully automated, integrated solution that combines the powerful back-office features of NetSuite with an array of proven third-party platforms.
Maintain Items in a Centralized Item Master
NetSuite is the system of record for items. You can easily designate items from NetSuite that you want to sell on specific third-party ecommerce platforms. The Connector automatically creates and updates these items in the third-party platforms.
Capture Orders on Multiple Online Channels
Once orders are placed on the third-party ecommerce platforms, the Merchant Connector automatically imports your orders into NetSuite for fulfillment; if a matching customer is not found in NetSuite, the Connector also creates a new customer record in NetSuite.
Streamline Your Fulfillment
Once your external orders are created in NetSuite, you can use NetSuite’s ERP functionality to streamline and control your order fulfillment processes. As orders are fulfilled in NetSuite, the Merchant Connector automatically exports the fulfillment information back to the third-party ecommerce platform so that your end customers have full visibility into the status of their orders.
Automatically Update Inventory Levels
The Merchant Connector automatically updates inventory levels in third-party ecommerce platforms with current inventory levels in NetSuite, ensuring that orders placed in the external systems can actually be fulfilled.
Powered by the Celigo Integrator, the Merchant Connectors for NetSuite not only lets you automate the flow of data between the external channel and NetSuite, it enables you to manage and monitor the integration directly from within your NetSuite account! The Integrator based user interface is deployed directly in your NetSuite account using NetSuite's SuiteBundler, and provides a rich user experience.
Monitoring
Monitor every aspect of this integration from the context of a single NetSuite dashboard—one page offering complete visibility including custom portlets, KPIs, meters, and graphs. Integration activity is logged directly inside NetSuite with the ability to specify summary or detailed logging. The summary logging occurs at the job level, capturing the details of the import/export. The detailed logging occurs at the record level, and includes the ability to click through from the summary.
Enable email alerts to watch for integration failures and checkpoints, or schedule a report to keep track of your integration’s throughput. With a few clicks, administrators can configure these alerts to suit the needs of their enterprise.
Configuration & Mapping
The mapping of data fields from a record type in the external system to a NetSuite record type is achieved through an intuitive user interface within your NetSuite account. This includes the ability to map custom fields, hierarchical data types, etc. This interface allows business users to make changes to the integration without having to make changes to the code. For example, if the external system introduces a new field on the sales order record, this field can easily be mapped to a standard or custom field in the NetSuite sales order record type with a few clicks.
Integration-as-a-Service
The Integrator is a cloud-based integration platform that is made available on a subscription basis or Integration-as-a-Service. Hosted on world-class infrastructure, Celigo will monitor and support your integrations to ensure that they run uninterrupted. This includes ensuring that the Integrator will always be compatible with NetSuite updates. When NetSuite makes an update, your application will be automatically updated as well (if needed) to fix any problems in a proactive manner. Updates also occur immediately upon discovery of a problem. Additionally, the subscription entitles you to receive the latest version of the connector automatically when it becomes available, ensuring that you benefit from new and improved features.
Our servers are hosted on an industrial strength platform, with heartbeat monitoring of all servers, immediate replacement of faulty hardware, and critical OS and platform updates to facilitate an uninterrupted service.
