Typical Client Requests
Celigo's clients come to us with the following types of NetSuite requests:
| NetSuite Questions: Typical "how-to" questions on the general usage of NetSuite from the end-user perspective, such as how to configure a dashboard or create a custom KPI. |
| NetSuite Issues: Help resolve issues when NetSuite is not functioning as intended. |
| NetSuite Enhancements: Minor enhancement requests that would improve functionality of an existing standard or customized feature. |
| Utilization of NetSuite Features: Implement new or unused features through the setup of standard NetSuite functionality or customization of new and existing functionality. |
| Extensions: Extend or customize the NetSuite platform to go beyond its out-of-the-box capabilities. This can be extending NetSuite to expose information from another system or simply implementing workflow that reduces manual processes and the errors that inevitably accompany them. |
Celigo's Engagement Model
Since each client has unique needs, resources, and abilities, we offer a variety of engagement models.
| Fixed-Price: For implementations, enhancements, or extensions that have a well-definable scope, Celigo will estimate and propose a fixed-price, fixed-time project. |
| Retainer: For clients who need a NetSuite consultant to understand their business and help them resolve specific issues enhancements. Includes a pre-defined number of hours per month. This model offers the highest level of service and the most cost-effective pricing. |
| Time & Materials: Most appropriate for clients who aren't sure how much help they need or when requirements aren't easily defined and scoped up front. |
Contact us for more details.