CUSTOMER SUCCESS PLANS
Integration success starts here
Conquer challenges and integrate like a pro with a tailored success plan covering adoption, support, and maintenance for Celigo’s iPaaS platform.
When you win, we win
Celigo Customer Success Plans offer personalized support to maximize your return on investment (ROI) and minimize risk.
Tailored support
Our plans are uniquely curated and personally customized to support your organization’s specific goals, needs, and challenges.
Expert guidance
Access support and guidance from qualified experts in automation, integration, and Celigo capabilities.
Strategic planning
We’ll help you develop and execute a strategic roadmap to plan for the future growth and scalability of your integration platform.
Continuous optimization
We offer ongoing support and regular reviews to ensure your integration platform always runs the way it should.
Find the right plan
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more.
All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified.
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services.
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday
Eastern Time
11:00 am to 8:00 PM, Monday – Friday
Greenwich Mean Time
8:00 AM to 5:00 PM, Monday – Friday
Central Africa Time
10:00 AM to 7:00 PM, Monday – Friday
Australian Eastern Time 8:00 AM to 6:00 PM, Monday – Saturday
For more details about Support Hours and SLAs, click here
First Response – Urgent Priority 4 hours
First Response – High
Priority 1 day
First Response – Normal Priority 3 days
First Response – Low
Priority 5 days
For more details about Support Hours and SLAs, click here
US Pacific
4:00 PM Sunday through 5:00 PM Friday
US Eastern
7:00 PM Sunday through 8:00 PM Friday
Greenwich Mean Time
11:00 PM Sunday through 12:00 AM Saturday
Central Africa Time
1:00 AM Monday through 2:00 AM Saturday
Australian Eastern
8:00 AM to 6:00 PM, Monday – Saturday
For more details about Support Hours and SLAs, click here
First Response – Urgent Priority 2 hours
First Response – High
Priority 8 hours
First Response – Normal Priority 2 days
First Response – Low
Priority 2 days
For more details about Support Hours and SLAs, click here
First Response – Urgent Priority 1 hours
First Response – High
Priority 4 hours
First Response – Normal Priority 1 day
First Response – Low
Priority 1 day
For more details about Support Hours and SLAs, click here
By request, Celigo will provide up to 1 hour of upgrade planning per quarter.
CUSTOMER TESTIMONIALS
Hear from our customers
Discover why thousands of market leaders choose Celigo for their integration and automation needs.
case study
QDOBA Mexican Eats accelerates automation at half the cost by switching to Celigo
Celigo was a no-brainer for QDOBA. Dollar for dollar, you get more with the Celigo platform. And when you add the fact that it is easier to use, there’s more scalability for us with Celigo. It has allowed me to hand off some of the error-handling to the experts in each department. Instead of basically having IT do it for them for two years, they can go into the Celigo platform and fix it themselves.
Gary Burgess
Director, Infrastructure and Security
case study
CDC Foundation successfully manages a fivefold increase in transactions during the COVID pandemic with Celigo
Our business is very complex. It’s very rare that we can work with a partner who understands us and gives us an effective solution like Celigo. They’ve made us an automation-first company.
Malcolm James
Director of Information Technology
case study
Titan Brands grows 10x over five years while automating processes across its entire operations with Celigo
Celigo has helped us grow our business 10x over the last five years by letting us concentrate our core competencies. They’ve allowed regular business users to automate and manage the different tasks, while still giving the IT and technical users the ability to automate the more advanced processes for the people who are more comfortable doing that.
Jeff Hill
Director of Global Supply Chain
case study
WeTransfer develops a scalable integration framework across the enterprise with Celigo
The change with Celigo was noticeable right away. For the sales team to have financial data after they asked for it for two years, and that it actually went comparatively easy, was a wake-up call for us. Everything that we promised to the users: it just worked. It was a huge success.
Katia Malashyna-de Jong
Financial Systems Director
case study
Lumio automates AR processes and empowers business users with reduced IT dependency
I didn’t have to wait for some IT developer to make a change. I could make changes myself. So easy, even a financial controller can do it.
Matthew Morrill
Assistant Controller
CUSTOMER SUPPORT
Get the most value from Celigo
Enjoy support for your integration journey through online and in-person training, community posts, resource documents, and our help center.
Celigo University
Empower everyone on your team to build, test, and manage integrations with free online training from Celigo University.
Community
Connect with peers, share best practices, and access expert guidance on integration, automation, and more.
Help center
Access resources and technical documentation for Celigo products.
File a ticket
Submit a ticket, check your platform status, browse resources, offer feedback, and more.