To achieve streamlined operations and the smooth experience your customers have come to expect, you need end-to-end integration. Unfortunately, since the average tech stack has ballooned to over 100 applications, implementing and managing integrations has become a daunting task. This growing complexity often results in overwhelming backlogs, putting IT teams under constant pressure and frustrating business teams as they wait for their priorities to be addressed.

Solving these challenges calls for an advanced iPaaS solution. With an advanced iPaaS, like Celigo, you can empower both business and IT teams to integrate systems and automate processes. By democratizing integration, IT teams can focus on providing oversight and  governance and managing complex integrations, while business users can confidently take charge of building and managing simpler integrations. This shared ownership accelerates digital transformation, improves agility, and increases alignment with organizational goals.

Let’s dive deeper into how an advanced iPaaS supports this crucial partnership between IT and business teams.

Hear from Celigo’s Chief Product Officer Matt Graney on how an iPaaS supports both IT and business users. 

Features for IT users

Today’s IT leaders are tasked with executing ambitious digital transformation and automation initiatives. An advanced iPaaS can serve as a powerful ally in this mission by offering robust integration tools that help technical teams create business process automations and custom solutions. 

Equipped with a modern UX design and AI-powered tools, advanced iPaaS platforms enable developers to quickly build and modify complex integrations. For example, Celigo AI Assist provides an AI-guided experience throughout the integration process to accelerate time-to-value for developers. Celigo’s iPaaS also supports the reuse of integration assets, empowering teams to rapidly develop new process automations. 

In addition to the capabilities that streamline integration building, Celigo’s iPaaS provides tools for management and oversight. Features like enterprise-class testing, lifecycle management, AI error management, and role-based access controls support comprehensive governance.

These capabilities benefit IT teams by:

• Speeding up automation initiatives
• Delivering faster time-to-value
• Allowing teams to focus on high-impact projects
• Reducing development timelines

Features for business users

For line of business users, the benefits of an advanced iPaaS platform are equally compelling. Celigo’s iPaaS provides non-technical users with prebuilt integrations with embedded business logic to automate business processes. This, combined with an AI-enhanced, low-code interface, simplifies the integration process for business teams. 

AI also facilitates smoother handoffs between IT and business teams. When technical users hand off integrations to non-technical users for management, challenges can arise due to the gap in technical knowledge. By acting as a translator, AI helps business users better understand the integration process. For instance, Celigo offers chat-enabled editors with natural language support and auto-documentation of existing flows that allow business users to see exactly how each flow works.

Celigo’s AI error management also supports business teams by allowing them to quickly identify and manage most errors. This empowers teams to resolve issues independently, improving efficiency and reducing downtime.

These features help business teams by:

• Accelerating implementation
• Improving agility and responsiveness
• Increasing visibility 
• Reducing reliance on IT 

Learn more about how Celigo solves problems for both IT and business teams.

Fostering collaboration between IT and business teams

With an advanced iPaaS as your integration solution, you can create a seamless integration workflow that ensures collaboration between your IT and business teams. By having your IT teams manage complex integrations and your business teams handle routine integrations, you can prevent bottlenecks and integration backlogs. This democratization frees up your IT team, while also giving business teams the necessary visibility and agility to adopt new process automations.

Additionally, advanced iPaaS platforms are highly scalable. This ensures they grow alongside your business. 

By bridging the gap between IT and business teams, an advanced iPaaS solution becomes the cornerstone of a unified, scalable, and effective automation strategy that drives transformation across the entire organization. Learn more about how iPaaS compares to other integration solutions in our ebook, “From bottlenecks to breakthroughs: Find your perfect integration solution.”