Integration has historically been limited to individuals well-versed in technical terminology and coding. However, this exclusivity has left IT teams in a jam. By restricting integration to technical developers, teams end up with bottlenecks, backlogs, and stretched resources.

On top of that, highly skilled developers who can manage these integrations are hard to hire–and even harder to keep. In fact, a Zippia study found that 70% of developers have been in their jobs for two years or less. You need these valuable resources focused on digital transformation and AI initiatives, not simple integrations. 

But what if integration didn’t have to be solely an IT initiative? Think of the enhanced agility and innovation democratized integration would bring not only your team, but your entire company.

Advanced iPaaS (Integration Platform as a Service) solutions are making democratized integration possible with intuitive interfaces. Discover how an advanced iPaaS can streamline integrations and bridge the knowledge gap for non-technical users using AI.

Hear from Celigo CEO Jan Arendtsz on why intuitive integration matters.

The importance of intuitive integration

Focusing on technical users for integration is logical, given the complexity involved. Flawless execution is vital to successfully extract transactional data from various sources. That’s why many legacy integration solutions, like traditional iPaaS, built their platforms for technical developers. These platforms effectively boost productivity and streamline the integration process for those with technical knowledge.

However, this is where significant bottlenecks can happen. As tech stacks grow and IT teams face more and more ambitious digital transformation initiatives, they can no longer keep up with the growing demands.

The key to addressing these challenges without adding additional resources to your team is democratizing integration tasks. To enable business users to complete their own integrations, you must leverage a platform that is intuitive and doesn’t require coding. 

Advanced iPaaS platforms are built with business users in mind, and the interfaces used are intuitive even for less technical users–ensuring proper execution. Each feature is created with logical, natural processes that can help users across the spectrum.

As Celigo CEO Jan Arendtsz puts it, “It has to be second nature to be able to cater to a wide audience.”

Integration for everyone

To eliminate your integration backlog once and for all, choose an integration solution that supports both IT and business users. This way, your IT teams can focus on complex integrations and management, and business users can build simple integrations without constantly waiting for IT. 

Celigo’s advanced iPaaS makes integration accessible to everyone by understanding the unique perspectives of business and technical users and making the integration process as natural as possible for both types of users. 

One way Celigo makes integration easier for non-technical users is by offering a comprehensive library of prebuilt connectors for popular cloud applications. This enables business teams to configure, customize, and manage integrations without the need for coding. And, your IT team can rest assured that the Celigo platform has embedded logic that ensures these integrations are secure and compliant. 

The impact of AI 

The rise of generative AI has made bridging the gap between business and technical users simpler than ever. For example, Celigo leverages AI to enable smooth hand offs between technical and non-technical users, guide the integration process, and simplify error management.

When technical users hand off integrations to non-technical users for management, challenges can arise due to the gap in technical knowledge. AI allows non-technical users to better understand the integration process by acting as a translator. It helps users understand what their automations and configurations mean. Chat-enabled editors support natural language and offer auto-documentation that allows business users to see exactly how each flow works–driving further alignment. 

Additionally, Celigo’s AI knowledge bot enables business users to ask questions and receive contextual support with information summaries and links to knowledge base articles. This helps business users get quick answers to their questions. Celigo also simplifies error management by leveraging AI to automatically resolve 95% of errors. 

Empower your teams with iPaaS

The importance of accessible and intuitive integration cannot be overstated. By adopting an intuitive integration platform, you can empower your business teams to build, manage, and monitor their own integrations. 

With this integration democratization, you can free up your IT teams to focus on high-impact initiatives, eliminate your integration backlog, and drive innovation and automation across your business. This leads to more connectivity, more efficiency, and ultimately, more growth. 

Integration is no longer a process owned by the few. With iPaaS, it can belong to everyone.