Zendesk Support – NetSuite Integration App
Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.
Deliver More Efficient Support and Enhance the Customer Experience
The Zendesk and Netsuite Integration App enables customer support teams to maintain up-to-date customer information, allowing them to solve customer escalations quickly.
- Sync Zendesk Organizations and NetSuite Companies
- Sync Zendesk Users and NetSuite Contacts
- Sync Zendesk Users and NetSuite Customers
- Export Customer Financials from NetSuite to Zendesk
- Sync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
- Sync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
- Sync Messages and Attachments on Tickets and Support Cases
- Sync NetSuite Employees as Zendesk Agents
- Sync Time Tracking Information from Zendesk to NetSuite
- Sync Zendesk RMAs to NetSuite Return Authorizations
Zendesk Support – NetSuite Integration App Capabilities
Make Data Easier to Manage
Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.
Ticket and Support Case Sync
Automatically sync tickets and support cases between Zendesk and NetSuite.
Sync Organization and Customer Info
Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk.
Complete View of Customer Financial Information
Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.
Return Merchandise Authorization (RMA) Visibility
Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.
Time Tracking and Attachments
Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.
Celigo Platform
Automate all your processes across
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Scalable and robust
Whether processing hundreds, thousands, or millions of orders, enjoy infinite scalability for connecting applications with no restrictions on integrations or data volume.
Configurable and customizable
Celigo’s advanced configuration settings are built based on our experience seeing every imaginable use case, from individual settings to concurrency controls that help you scale.
Advanced functionality out of the box
Advanced features include payouts reconciliation, settlement reconciliation, sales tax reports, line-level promotions, order variances, gift cards, kit items, and more.
Easy monitoring and management
The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.
Customer success stories
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Celigo is the first vendor I’ve worked with in over 30 years in IT who truly delivered on their promise of flexibility and ease of use.
Julian Heritage
Head of IT
Simba Sleep
With Celigo, I can log into one dashboard to see errors, make tweaks, and retry automation flows. I get notified before anything breaks to prevent supply chain disruption or reputation issues with our clients. As we open our flagship store, connecting data across channels is a huge advantage.
Matt Quelch
Head of IT
Pangaia
Celigo is the spinal cord of our IT architecture. It was cool to see how easy it was to implement data transfer and transformation with it, helping us rapidly deploy new tools.
Dr. Thomas Feuring
CTO
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Celigo is the strategic tool that allows us to expand globally without growing our team in line with our sales
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VP of Finance and Operations
Aktiia
Celigo has played a critical role in our tech stack. It has helped us scale and become more agile and efficient across many business processes. That agility has been a game-changer for us.
Chris Huovinen
VP of Information Systems
Groove Life
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By transitioning to the Dynamics ERP and replacing third party integrations with Celigo, we reduced our fulfillment errors by 80% and achieved a 99% on-time fulfillment rate. It helped us become more proactive rather than reactive. We’re envisioning future problems and solving them with Celigo.
Chris Huovinen,
VP of Information Systems,
Groove Life