Zendesk Support – NetSuite Integration App

Enhance the customer experience with prebuilt integrations that automatically sync customers, support tickets, financials, returns, and more.

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Sync Zendesk Organizations and NetSuite Companies
Sync Zendesk Users and NetSuite Contacts
Sync Zendesk Users and NetSuite Customers
Export Customer Financials from NetSuite to Zendesk
Sync NetSuite Sales Orders and RMAs to Zendesk Organizations/Users
Sync Zendesk Tickets and NetSuite Support Cases (includes Ticket comments to Support Case messages)
Sync Messages and Attachments on Tickets and Support Cases
Sync NetSuite Employees as Zendesk Agents
Sync Time Tracking Information from Zendesk to NetSuite
Sync Zendesk RMAs to NetSuite Return Authorizations

Zendesk Support – NetSuite Integration App Capabilities

Make Data Easier to Manage

Reduce the time and effort needed to keep your Zendesk and Netsuite records consistent by automating data entry work. Have full confidence in your data’s reliability by eliminating manual data entry.

Ticket and Support Case Sync

Automatically sync tickets and support cases between Zendesk and NetSuite.

Sync Organization and Customer Info

Give your operators complete and up-to-date information by syncing customer and organization data between Netsuite and Zendesk.

Complete View of Customer Financial Information

Access all your customer financial data in Zendesk by importing credit hold, balance, overdue balance, unbilled orders, days overdue, credit limit, and currency data from NetSuite into Zendesk.

Return Merchandise Authorization (RMA) Visibility

Give your support teams access to RMA details within Zendesk, providing them with more information to resolve customer escalations quickly.

Time Tracking and Attachments

Sync support ticket time tracking information and attachments from Zendesk to NetSuite to better understand your support team’s performance, complete case history, and time management.

Celigo Platform

Automate all your processes across
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Scalable and robust

Whether processing hundreds, thousands, or millions of orders, enjoy infinite scalability for connecting applications with no restrictions on integrations or data volume.

Configurable and customizable

Celigo’s advanced configuration settings are built based on our experience seeing every imaginable use case, from individual settings to concurrency controls that help you scale.

Advanced functionality out of the box

Advanced features include payouts reconciliation, settlement reconciliation, sales tax reports, line-level promotions, order variances, gift cards, kit items, and more.

Easy monitoring and management

The intuitive integration monitoring, error management, data mapping, and real-time alerts make it easy to monitor and maintain automations directly on your Celigo dashboard.

Customer success stories

See what our customers have to say

Learn how Celigo customers are driving innovation, streamlining processes by leveraging integration-driven automation.

Celigo is the strategic tool that allows us to expand globally without growing our team in line with our sales

Mathieu Danthony

VP of Finance and Operations

Aktiia

Celigo has played a critical role in our tech stack. It has helped us scale and become more agile and efficient across many business processes. That agility has been a game-changer for us.

Chris Huovinen

VP of Information Systems

Groove Life

Celigo is a platform that we could not live without. It’s something that we truly, truly depend on.

Daniel Barros

Director of ERP

Poo-Pourri

We’ve gone from a department of saying ‘no’ to a department of saying, ‘I know we can.’

Eric Leung

Director of Enterprise Applications

Outdoor Research

Celigo is a very important cornerstone that binds together all of our SaaS platforms into one cohesive landscape. We wanted to focus on designing furniture, not IT.

Kasper Guldbrand

Head of IT Portfolio Management

BoConcept

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