IT SERVICE MANAGEMENT
Redefine ITSM efficiency
Automate IT service management (ITSM) with Celigo to enhance operational efficiency, improve service quality, and resolve issues faster to build customer trust.
ITSM PROCESSES
Automate IT service management processes
Celigo provides one platform to integrate and automate your ITSM processes, enabling your organization to increase response time and reduce ticket resolution times, allowing your support staff to work on higher-priority incidents.
Visibility
Mitigate error and gain enhanced visibility across multiple clouds, enabling your ITSM to operate more efficiently.
Collaboration
Facilitate frequent communication and seamless collaboration among IT and non-IT users.
Reliability
Improve data access and accuracy, resulting in faster resolution times and enhanced service delivery.
Management
Accelerate incident response and ticket resolution to enable the IT support team to focus on crucial strategic projects. Increase the number of incidents resolved, allowing teams to hit their SLOs.
ITSM Automation
Automate data integration across CRM, ERP, and case management to eliminate manual entry and silos, minimize risk, enhance data accuracy, reduce costs, and streamline collaboration for faster IT response times.
Build a better service desk
Break down data silos to enhance resolution times and improve service delivery. Ensure employees and customers have the most current information for rapid issue resolution. Enable business users to modify ITSM process flows and build out their own custom workflows.
MORE SOLUTIONS
Automate IT processes end-to-end
Integrate IT applications into workflows for a more automated, interconnected IT ecosystem, improving user experience, collaboration, and data transparency for better decision-making.
Customer stories
The mission for my team is to eliminate any points of failure in our architecture. I want to draw a structure. Clean up the stack. Connect what’s connectable. Replace what’s not scalable. Make things auditable; that’s my dream. And I think the whole mission of Celigo marries quite well into my ambitious plans.
Katia Malashyna-de Jong
Financial Systems Director
WeTransfer
Celigo is a very important cornerstone that binds together all of our SaaS platforms into one cohesive landscape. We wanted to focus on designing furniture, not IT.
Kasper Guldbrand
Head of IT Portfolio Management
BoConcept
Celigo has helped us grow our business 10x over the last five years by letting us concentrate our core competencies. They’ve allowed regular business users to automate and manage the different tasks, while still giving the IT and technical users the ability to automate the more advanced processes for the people who are more comfortable doing that.
Jeff Hill
Director, Global Supply Chain
Titan Brands
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Nothing can stop your workforce when you drive powerful integrations across your apps. Bring all your data together. And automate every business process.
RESOURCES
Integration insights
Expand your knowledge on all things integration and automation. Discover expert guidance, tips, and best practices with these resources.
