Product usage automation
Enhance your customer journey
Provide real-time insights into how customers interact with your product to make data-driven enhancements that address customer needs.
Why Celigo?
Automate product insights and elevate outcomes
Unlock your customer usage data with Celigo’s #1-rated iPaaS. Improve the customer journey, enable personalized support, and automate proactive troubleshooting.
Universal connectivity
Enable integrations to data warehousing platforms, messaging, and CRMs to streamline the customer journey.
Customized workflows
Automate workflows based on product usage data, such as triggering personalized customer interactions, alerts, or updates when specific usage thresholds are met, enhancing customer engagement and support.
Error management
Celigo’s AI-error management system quickly detects and addresses issues in data syncing or automation workflows, ensuring that product usage automations run smoothly without disruptions.
Celigo highlights
Increase your visibility
Celigo integrates data between data warehousing, messaging tools, and CRMs so you can respond quickly to changes in customer usage and increase retention.
Integration expertise
With prebuilt connectors for key platforms, Celigo ensures quick and seamless customer data integration.
Minimize data discrepancies
Celigo’s error management ensures that customer data syncs accurately across systems, reducing manual effort.
Stay up-to-date
Automatically sync customer data in real time, ensuring all teams have the latest information without manual intervention.
Gain actionable insights
Leverage AI-driven insights to make informed decisions about your customer engagement strategy.
Use cases
Commonly integrated processes
Usage-based upsell automation
Automatically trigger upsell offers or notifications when customers reach certain product usage milestones, prompting them to upgrade their plan.
Proactive support automation
Create and assign support tickets when product usage data indicates a customer is experiencing difficulties, such as a drop in engagement or frequent error reports.
Churn risk detection automation
Set up automated alerts for customer success teams when usage patterns indicate a decline in engagement or a reduction in product activity, helping teams take proactive steps to prevent customer churn.
Featured connectors
Get to value faster with our prebuilt connectors and integration templates for popular applications.
Webinar
Improving sales and finance efficiency by integrating Salesforce & your ERP
In this concise 30-minute demonstration, you’ll learn:
- The need for integration: How the disconnection between sales and finance often leads to reporting delays, financial data inconsistencies, and opportunities for human error.
- Transformation in quote-to-cash Automation: Learn how in recent years, advancements in quote-to-cash automation have empowered companies to accelerate their end-to-end sales processes.
- Available integration options: Explore the available integration options, and how modern, intelligent business process automation can elevate your sales & finance success.
- Live demonstration: See a live demo of Celigo’s prebuilt apps and templates, and how you can synchronize customer data, sales orders, invoices, and inventory between Salesforce and ERP systems in real-time.
Customer stories
Celigo is a fantastic tool that’s enabled us to connect key business systems with ease. As our business has seen exceptional customer demand in the last year we have needed to use tools like Celigo to improve processes, scale quickly, and speed up internal administration and data pass-over. Celigo has helped us by saving time and freeing up team members to do better things. That’s the real value-add.
Lauren Robertson
Brand Director
Condeco
Celigo is one of the best products I have ever worked with. Our support, finance, sales, and operations teams are all looking at the same data through their own lenses. If your company ran on Celigo, you’d be really happy.
Jason Ross
CIO
Workiro
Any intelligent member of your team who understands the systems you’re using can set up an integration with Celigo in a couple of days. We went from zero to solving our problem in two days without a full-time administrator.
Mark Walker
Founder & CEO
Strongpoint
PLATFORM
Built on the leading integration platform
Celigo’s next-gen integration platform combines the power and features tech users need with the intuitive accessibility business users love. Now your entire team can participate in your automation strategy.
Resources
Integration insights
Expand your knowledge on all things integration and automation. Discover expert guidance, tips, and best practices with these resources.
