We Win When Our Customers Win
Choose your customer success plan
Learn about our services to help you and
your business succeed.
Your success is our success!
In addition to great products, Celigo offers Customer Success Plans that enable you to get extra attention and services to meet your business goals. A combination of adoption, support, and maintenance services, Customer Success Plans enable you to maximize your investment, minimize risk, and enjoy more peace of mind.
Engage With A Customer
Success Manager
A Customer Success Manager (CSM) will work with you to understand your integration-related business goals and shepherd you through the journey to achieve those goals.
Expanded Support
Hours
Access Celigo support during expanded support windows and enjoy faster guaranteed response times as well.
Select the Level that |
Essential
Standard support
and resources |
Preferred
Enhanced support
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Premier
Personalized adoption services and support for maximum success
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Celigo Help Center
Your primary online resource that enables you to help yourself, help others, and, most importantly – get answers 24×7. The Help Center provides a knowledge base, video tutorials, a community forum, FAQs, and more. |
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Celigo University Training
All Celigo University courses are free to users of integrator.io. Any paid workshop offerings found within Celigo University are clearly identified. |
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Touchpoints with Customer Success Manager
Celigo will help you understand the tools and resources available to you, including Customer Compass and the people available to assist you. Additionally, if you’ve purchased one or more Implementation Services, a Customer Success Manager will help you understand how to make the most of your Implementation Services. |
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Online Ticket and Chat Support | |||
Standard Celigo Support Hours
Pacific Time
8:00 AM to 5:00 PM, Monday – Friday Eastern Time 11:00 am to 8:00 PM, Monday – Friday Greenwich Mean Time 8:00 AM to 5:00 PM, Monday – Friday Central Africa Time 10:00 AM to 7:00 PM, Monday – Friday Australian Eastern Time 11:00 AM to 12:00 PM, Monday – Saturday For more details about Support Hours and SLAs, click here |
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Standard Support SLA
First Response - Urgent Priority 4 hours
First Response - High Priority 1 day First Response - Normal Priority 3 days First Response - Low Priority 5 days For more details about Support Hours and SLAs, click here |
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Extended Support Hours
US Pacific
4:00 PM Sunday through 5:00 PM Friday US Eastern 7:00 PM Sunday through 8:00 PM Friday Greenwich Mean Time 11:00 PM Sunday through 12:00 AM Saturday Central Africa Time 1:00 AM Monday through 2:00 AM Saturday Australian Eastern 11:00 AM Monday through 11:00 AM Saturday For more details about Support Hours and SLAs, click here |
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Improved Support SLA
First Response - Urgent Priority 2 hours
First Response - High Priority 8 hours First Response - Normal Priority 2 days First Response - Low Priority 2 days For more details about Support Hours and SLAs, click here |
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Phone Support | |||
24/7 Support Hours | *Urgent Tickets only | ||
Highest Support SLA
First Response - Urgent Priority 1 hours
First Response - High Priority 4 hours First Response - Normal Priority 1 day First Response - Low Priority 1 day For more details about Support Hours and SLAs, click here |
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Strategic Planning with Customer Success Manager | |||
Quarterly Upgrade Planning
By request, Celigo will provide up to 1 hour of upgrade planning per quarter. |
Richard Gobea
Accounting Manager
Christopher Veck
Cio